Complaints Policy
Last updated: 19 May 2026
Film & Screen (filmandscreen.com) is operated by Internetami Ltd. We take complaints about our content, conduct, and data practices seriously and aim to resolve them quickly and fairly.
1. How to Make a Complaint
To make a complaint, please email us at mail@filmandscreen.com with:
- Your name and contact details
- A clear description of your complaint
- Any relevant URLs, dates, or supporting information
- What outcome you are seeking
We aim to acknowledge all complaints within 5 working days and to provide a full response within 30 days. Where a complaint is complex, we will keep you informed of progress.
2. What We Can Help With
We welcome complaints about:
- Inaccurate or misleading content — if you believe something we have published is factually incorrect, please tell us. We will investigate and, where appropriate, correct or update the content.
- Copyright or intellectual property concerns — if you believe we have used your content without permission, contact us and we will investigate promptly.
- Privacy and data protection — if you have a concern about how we have handled your personal data, see our Privacy Policy.
- Offensive or inappropriate content — if you believe content on this site is harmful, discriminatory, or otherwise inappropriate, let us know.
- Advertising or affiliate concerns — if you believe advertising or affiliate content on this site is misleading or in breach of relevant codes, please contact us.
3. Editorial Standards
Film & Screen strives to publish accurate, fair, and well-sourced content. Where we make factual errors, we will correct them promptly and clearly. Significant corrections will be noted on the affected article.
We do not remove factually accurate articles or editorial content on demand. However, we will consider requests to update, add context, or provide a right of reply where appropriate.
4. Data Protection Complaints
If your complaint relates to how we have handled your personal data under UK GDPR, you have the right to:
- Raise your concern with us first (at mail@filmandscreen.com)
- If unsatisfied, lodge a complaint with the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk/make-a-complaint/
- Phone: 0303 123 1113
5. Advertising Complaints
If your complaint relates to advertising or affiliate marketing content, you may also contact:
- Advertising Standards Authority (ASA): asa.org.uk
- Competition and Markets Authority (CMA): gov.uk/cma
6. Contact
Internetami Ltd
124 City Road, London, EC1V 2NX